Tailored support when you need it
Remote
Features
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Telephone & Email Support
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Access to knowledgebase
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Access to ticketing system
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iOS & App Store Support
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No school visits
Termly
Features
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All Remote Features plus...
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One Half Day visit per tem
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Support for iPad & Apple TV
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1 Hour virtual training
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Update of iOS
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Website Updates
Monthly
Features
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All Termly Features plus...
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Half day visit per month
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Support for iPad & Apple TV
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Windows & Chromebook
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2 Hours virtual training
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Annual Tech Review
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Support fo Google Workspaces
Apple School Manager Setup
Apple School Manager has been designed especially for schools with iPads to manage users, content and enrol devices centrally and securely.
Our essential setup package covers the technical aspects of getting your school enrolled and setup to use the benefits of Apple School Manager.
We’ll hand it over to the school and ensure you have basic training on how to manage user accounts, purchase apps and allocate purchased devices to your preferred MDM.
Our setup package includes:
School enrolled with Apple School Manager
Initial setup and configuration of portal
Creation of managed Apple ID’s for staff (200gb free storage)
Support for migration from shared iCloud content
Purchase of core teaching and learning apps
Training for your school and how to get the best out of it
Establish secure link to your MDM solution
FAQ
how can I top my itunes account ?
We’d strongly recommend using an iTunes redemption voucher that you can purchase from any retailers such as Tesco’s, Sainsburys or similar. You can also purchase directly via Mobile Top Up
How can I unlock our account ?
All email traffic linked to your School iTunes account is monitored and managed by our support team. If your account has been locked, you need to change the security details, or anything else, please contact our help desk using the form below.
how do we disable 2 factor authentication ?
This isn’t a straightforward fix as we need to indentify who owns the number associated with the account. We’d advise speaking to all staff including support staff. Once you’ve identified the owner, contact us via the form below.
Can we increase our iCloud storage ?
Yes, we would recommend that you migrate to Apple School Manager to access unlimited storage for each Managed Apple ID. This is free to each school, we can help you through this process to make it painless. Please contact us to request this.
Our devices managed & Secure ?
Each school device should be registered on a Mobile Device Management system. This will manage the security, content and updates of the device. Most vendors require renewal every year. It might be worth checking this and re-registering devices to ensure they are suitable for classroom use.
How can i revive a disabled iPad ?
The best fix for this is to connect it to an Apple or Windows device that has iTunes running on it. If you don’t it may have to be rebuilt using technican software. Be careful tho, having a disable device is very different to an “Activation Locked” device.